Legal
Privacy Policy
Last updated: March 2026
Introduction
Rategyde (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit and use our platform at rategyde.com (“the Platform”).
Information We Collect
Usage Data: We automatically collect certain information when you access the Platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is collected through standard web server logs and analytics tools.
Chat Data: If you use the AI-powered chat feature, the messages you send are processed to generate responses. We do not permanently store the content of your chat conversations beyond the duration of your active session.
Cookies & Local Storage: We use cookies and browser local storage to remember your preferences such as dark mode settings. We do not use tracking cookies for advertising purposes.
How We Use Your Information
- To operate, maintain, and improve the Platform
- To respond to your inquiries and provide customer support
- To analyse usage patterns and optimise user experience
- To detect, prevent, and address technical issues or abuse
- To comply with legal obligations
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share anonymised, aggregated usage data with analytics providers to help us understand how the Platform is used. We may also disclose information if required by law, regulation, or legal process.
Third-Party Services
The Platform uses third-party services for hosting, database management, and AI processing. These providers may have access to your data only as necessary to perform their functions and are obligated to maintain the confidentiality and security of your information. We do not control and are not responsible for the privacy practices of third-party services.
Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain usage data for as long as necessary to fulfil the purposes outlined in this policy. Chat session data is not retained after your session ends. You may request the deletion of any personal data we hold about you by contacting us.
Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at hello@rategyde.com.
Children's Privacy
The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Platform after any changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@rategyde.com.